Adding Value

Value Added Distribution is ICON. It's part of our DNA.

Our approach means our partners have more success and benefit from a long-term business relationship.

Adding value is often a small thing that makes a big difference to our partner's success and this means everything to us.

Here are some of our core principles that help to make this difference.

People

We've been in business since 1992 and we understand the value of great people in a business. So when you place your order with us our people will be looking after you and adding value. We'll check your order and ensure you have not forgotten anything - the last thing you want is your install team turning up on-site and finding out a power supply is missing. Most products are also functionally checked, upgraded, and even pre-loaded with configurations. Our staff understands what's in the box and actively helps partners succeed.

The Right Sale

A product sold well is appreciated by all parties; end customers, our partners, and ourselves. So for us, our account managers are key to adding specialist knowledge to the sales process that helps ensure each sale is just right. As a partner of ICON, we will help you in all ways possible to achieve the right sale with services like sales product training, customer presentations, product adaptions, solution development, and technical surveys.

Support

ICON provides free support to all partners that have been trained and run training courses that won't break the bank. We're all about empowering you as our partner to help your customer. This is backed up with a team of highly skilled dedicated support people who know and understand the products, sometimes better than the manufacturer!

Focus

We don't just distribute any product. We carefully focus on products that fit within our core skill set of "Communications" and "Wireless". We'll take a core product and surround it with value-added products that make it ideal for our partner's markets. For example, want to mount an external radio part on a building corner we've got a bracket built for that; a small thing but it makes our partners successful.